Business programmes > Improving communication in organisations

Why are some conversations harder to broach than others.. maybe about performance, behaviour, personal hygiene?

What negative longer term consequences can happen if difficult conversations are not had?

This programme will show you how to ensure you have these conversations effectively, structuring the language so that change happens. Giving you simple, effective and powerful communication tools to make sure that having difficult conversations is easier not only for you, but for you colleagues too.

 

Difficult Conversations Training

What is this about?

Avoiding difficult conversations regarding behaviour and performance in organisations can lead to workplace stress, inefficient working practices, poor staff morale and ongoing performance related issues that become harder to face and tackle the longer they go on.

This popular and innovative training programme offers your managers the essential, practical communication tools, useful structured frameworks and techniques to have these difficult conversations early on, before lack of productivity and focus become an organisational nightmare.

What delegates will learn

How this will help your organisation

Programme details and length

There are half and full day options for this programme according to your organisational needs. Particular organisational or team bad habits can be addressed sensitively as part of that flexible approach.

The half day programme covers essential communication structures and techniques and tools. The full day programme covers these more in depth, and also works on the manager's resilience in delivering vital messages and holding people to account.

Leadership coaching on a one to one, or peer group basis also works very well with this programme to embed learning into practice in a positive and supportive way. Please contact Christine to discuss your needs and a provisional quote.

 

Influence and Negotiation Training

What is this about?

As different public sector organisations merge, and other NHS and public sector structures are reviewed and reorganised , the potential for different organisational cultures and ways of working confounding people's best efforts to work efficiently together increases.

This flexible and well evaluated programme offers simple, introductory tools and processes to assist influencing and negotiation in the workplace. It is extremely useful for people who need to influence peers, and negotiate without formal power. It is based in theory and research and its focus is practical skills development.

What delegates will learn

How this will help your organisation

Programme details and length

These two half day sessions are spaced approximately a month apart, to allow for new learning to be integrated into the workplace and issues or questions brought to the second session to increase the practical application of communication skills associated with influencing in the absence of formal power and negotiation with peers. Optional group or individual coaching can also be purchased as part of this course. Please contact Christine for pricing and further details on making this programme fit your organisational needs.

 

Christine designed and delivered all our children's services integrated working training, including CAF, information sharing and lead professional training. The training evaluated extremely well. The benefit of using Christine Mclean Consulting Limited was her experience in this field and her willingness to be flexible and adapt to our organisational needs. I would recommend her for her approach to working with commissioners to get best value from her training, and her honest and reliable opinion on how to get the best out the sessions for participants by encouraging active participation.
Julie Friend, Integrated Children's Services Manager, Rotherham Council
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