Resources: Download the eBook "How to improve communication in health and social care using NLP techniques"

How to improve communication in health and social care using NLP techniques

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Christine facilitated a workshop for my team around thriving during times of change and transition at the end of 2014. The year had been very challenging for our us (approx. 80 people). We had recently come together as a new team from different cultures, and implemented a major new IT system which changed the way we all worked. We were learning new ways to do our jobs at the same time as working with a new group of people.

It is fair to say that we were all very tired by the end of 2014 and needed to spend some time reflecting and focusing on ourselves as individuals and the team. We needed to refresh our approach and recharge our batteries for the next set of challenges. Christine helped enormously with this.

Every piece of feedback I received from my team after the workshop was positive. People said it helped them think differently about change, and how they react and respond to it. Some also mentioned that it helped in their home lives too! Everyone committed to take a least one action forward from the session.

Since the workshop, we have commenced work on developing more efficient ways of working and coming up with creative ways of managing with less people. People are working together across teams much more. We are making changes together. We are talking more, supporting each other and well on the road to becoming an effective and resilient team.
Lisa Melia, Shared Service Co-ordinator, Kirklees Council
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